At Stone Live Stock, customer satisfaction is our top priority. We understand that sometimes plans change, and you may need to cancel or return an order. Please read our cancellation and refund policy below to understand how we can help.
Orders can be cancelled within 12 hours of placing them, provided they have not yet been dispatched.
To request a cancellation, please contact us immediately at stonelivestock.com@gmail.com or call +91 9999000621
Once the order is shipped, it cannot be cancelled.
We offer refunds or replacements under the following conditions:
Due to the nature of our products, we do not accept returns or provide refunds for:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Shipping charges are non-refundable unless the return is due to our error.
To initiate a return or refund, please email us at stonelivestock.com@gmail.com with your order number, reason for return, and photos (if applicable).
For any questions regarding your order, returns, or refunds, feel free to contact our support team. We are here to assist you with care and integrity.
Thank you for choosing Stone Live Stock — your trusted partner in Stone Products.